Where we ship
We ship to the United States, Canada, Australia and New Zealand. Shipping is free on every order. Enter your address at checkout – if we can’t reach you, checkout will tell you before you pay, not after.
P.O. Boxes
We can't deliver to P.O. Boxes — a street address is required.
Processing time
Orders are processed and dispatched within 2–3 business days of payment.
Delivery time
14–30 days after your order ships. This is the number we plan around, not a best-case number. If your order is going to miss it, we'd rather email you first than have you find out from the tracking page.
Shipping method
Orders are sent by tracked international courier, with final delivery handled by the postal service or a local carrier in your country.
Tracking
You'll get a tracking number by email once your order ships. If you haven't received one within a few business days, email support@taptint.com.
Shipping cost
Free shipping on all orders.
Return shipping
If a return is for your own reasons, you are responsible for the return shipping fee. The exact amount depends on the courier you choose. If the goods arrive damaged or incorrect because of our error, you are not responsible for any return shipping fee.
Damaged on arrival
Photograph the carton and the contents before you do anything else, and email us within 72 hours. We handle the carrier claim, not you.
Lost or not delivered
If tracking shows delivered and you don't have it, tell us within 7 days of the delivery scan and we'll open a carrier trace. If the trace fails, we replace or refund.